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Fulfillment Policy

Effective Date: 06/30/2025
Last Updated: 06/30/2025

1. Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • An order confirmation email will be sent upon successful purchase.

2. Shipping

  • We currently ship to: [List countries/regions].
  • Shipping options and estimated delivery times are shown at checkout.
  • Shipping fees are calculated based on the destination and selected shipping method.
  • Once shipped, customers will receive an email with tracking information.

⚠️ Note: Shipping times are estimates only and are not guaranteed.

Customs and Duties:

International shipments may be subject to customs duties, import taxes, or fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the purchase price or shipping fee.

3. Delivery

  • Estimated delivery times:
    • Domestic: 3–7 business days (when in stock)
    • International: 7–21 business days (when in stock)
  • Delivery may be delayed due to customs, weather, peak seasons, or other unforeseen events.

Failed Delivery Attempts:

If a package is undeliverable due to an incorrect address, failed delivery attempts, or refusal by the recipient, it may be returned to us. In such cases, we will contact you to arrange re-shipment. Additional shipping fees may apply.

Lost or Stolen Packages:

We are not responsible for packages lost or stolen after delivery confirmation. Please ensure your delivery address is secure and monitored.

4. Returns and Exchanges

  • Returns are accepted within 30 days of delivery.
  • Returned items must be:
    • Unused
    • In original packaging
    • Accompanied by proof of purchase
  • To initiate a return, contact us at: [support email or phone number].
  • Refunds will be processed to the original payment method within 5–10 business days of receiving the returned item.
  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

5. Order Issues

  • If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
  • Include your order number and clear photos of the issue to help us assist you faster.
  • We will arrange for a replacement, exchange, or refund, as appropriate.

5. Customer Support

For assistance, please contact our support team:

 

⚠️ Note: Installation instructions must be follow or warranty can be voided