Refund policy

Last updated: September 21st, 2026

All Sales Final; Limited Returns

Except as expressly stated below, all sales are final.

Defective Products

If you believe a product is defective in materials or workmanship, you must notify BrainChip in writing within 30 days after delivery. If BrainChip determines that the product is defective, BrainChip may, at its option, repair or replace the product or refund the applicable purchase price. BrainChip will provide instructions regarding return shipment of any product determined to be defective.

Exclusions

BrainChip is not obligated to accept the return of any product that has been used, modified, altered or damaged after delivery, or any product purchased for evaluation or development purposes that performs substantially in accordance with its applicable specifications.

Discretionary Returns

BrainChip may, in its sole discretion, authorize the return of a non-defective product. Any such return must be approved in writing in advance and assigned a Return Merchandise Authorization (“RMA”). Unless otherwise agreed by BrainChip in writing, authorized returns of non-defective products are subject to a restocking fee equal to 30% of the purchase price, and the purchaser is responsible for all return shipping costs.

How to Request a Return

To request an RMA, contact sales@brainchip.com. Products returned without a valid RMA may be refused and will not be eligible for a refund.