Cancellation policy

Last updated: September 21st, 2026

BrainChip does not offer subscriptions or try-before-you-buy purchases. Some items in our store may be offered as pre-orders. This Pre-Order Policy explains how you can cancel a pre-order.

Pre-orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.

You can cancel a partially paid pre-order that has not yet been fulfilled. If the order has already been fulfilled, it may no longer be cancelled, and any request for a return or refund will be governed by our Return & Refund Policy. See our Refund Policy for more details on returns and refunds.

How to Request a Cancellation

To cancel a pre-order, contact us at sales@brainchip.com.